Who handles refunds
This website does not sell products or process payments, so we cannot issue refunds directly. All orders placed through the official SodaTide website are fulfilled by the seller, and refunds are handled under the seller's own money-back guarantee and returns policy.
Before you order
- Read the guarantee length (for example, number of days) shown on the official order page.
- Check whether opened or empty bottles must be returned, and who pays return shipping.
- Note any restocking or handling fees.
- Keep your order confirmation email and order number safe.
How to request a refund
- Contact the seller's customer support using the details in your order confirmation.
- Provide your order number, name and email used at checkout.
- Follow their return instructions and keep proof of postage when returning items from Australia.
Your rights under Australian Consumer Law
Australian consumers may have rights under the Australian Consumer Law, for example if a product is faulty or not as described. These rights apply in addition to any seller guarantee.
Need help?
If you are having trouble reaching the seller, contact us at contact@nutrafame.com, Telegram @shubhammalva or WhatsApp +91 70555 67447 and we will try to point you in the right direction.